Cool, but lacks comfort and support
Disappointed Night Owl
5/30/2025
As a hot sleeper, I was looking forward to getting this pillow for the summer. However, while it definitely offers the cooling effect I was looking for, the pillow goes almost as flat as a pancake after a few seconds of laying your head down and becomes somewhat hard making it uncomfortable to sleep with. I feel as though there could be some more structure to the pillow while maintaining the low profile aspect.
Originally posted on TempurPedic.com
No, I do not recommend this product
Expensive Pillow, No Flexibility If It's the Wrong Fit
K
5/26/2025
I purchased the Breeze ProLo after trying it at a local retailer. In the store, it felt supportive and well-crafted - cool to the touch and firm in a way that suggested long-term loft and comfort. However, once I started sleeping on it at home, the experience was quite different.
Initially, it worked reasonably well for back sleeping, but as I shifted to my side in the early morning (even as a primarily back sleeper, no one stays in one position for eight straight hours), the pillow's loft felt too low to properly support my neck and shoulder. Even when staying on my back, my head gradually sinks too low. I often find myself shifting around to find a spot that hasn't already compressed, or flipping the pillow to get temporary relief. Over time, the TEMPUR material compresses more than expected and the pillow becomes noticeably flatter, reducing both support and comfort.
To make matters worse, Tempur-Pedic offers no returns, exchanges, or even credit - not even for first-time customers. I wasn't asking for a refund, just a one-time courtesy replacement for a different loft, but support was unwilling to help. For a $225+ pillow, that kind of policy feels surprisingly rigid.
If you're absolutely sure about the loft and firmness you need, the quality is there. But if you're a first-time buyer - or even slightly unsure - I'd recommend choosing a brand that offers a trial period or at least some level of flexibility.
It's also worth noting that many of the positive reviews for this product appear to come from people who received it for free or as part of a promotion. As a paying customer, my experience did not reflect the same level of satisfaction - and without any return or exchange flexibility, I was left stuck with an expensive product that ultimately didn't work for me.
Unfortunately, this experience has disincentivized me from taking another chance on Tempur-Pedic in the future.
Originally posted on TempurPedic.com
No, I do not recommend this product
Darn
Summer
5/19/2025
I can't find a good pillow been looking forever i want to try these so bad but I can not afford 275 for the king size pillow :(
Originally posted on TempurPedic.com
Yes, I recommend this product
Do not buy
Matt
5/10/2025
I have bought several TEMPUR pillows. I have had the Dual Cooling for years but wanted to try this more firm and high pillow. It's terrible and sinks to the ground. On top of that, they don't even accept returns. Every other company that sells Pillows accepts returns. I was looking at purchasing a mattress soon but after the horrible costumer experience I have witnessed, I will be trying a different brand.
It's wild they do not accept returns. Use a brand that accepts returns.
Terrible pillow. Terrible experience.
Originally posted on TempurPedic.com
No, I do not recommend this product
Regret
Dani
4/22/2025
Given the price, I had high hopes for this pillow. Even after asking a customer service rep prior to purchase about my concerns/needs from a pillow, it didn't help. The pillow does not maintain neck support as it goes flat after a couple minutes of use. As well, it hurts my ears.
Originally posted on TempurPedic.com
No, I do not recommend this product
